Right of withdrawal

The customer has the right to withdraw from the contract and return the ordered products within a period of 14 (fourteen) working days from receipt of the products. The deadline is calculated, in this case, from the day on which you received the goods. The right of withdrawal must be exercised by the Customer, under penalty of forfeiture, by sending a registered letter A.R. to GIANTEC SRL , P.IVA 00969540947 with head office in Contrada Caporio SNC - 86096 Macchiagodena (IS) , within the terms provided by law. Obviously the product must be intact (unopened and undamaged). We therefore recommend that you pack the products well before shipping them. The refund will be made as quickly as possible, and in any case within 14 days from the date on which giantec.shop is informed, in the manner described above, of the exercise of the right of withdrawal by the Customer. The Customer is obliged, within 14 (fourteen) working days from the exercise of the right of withdrawal, to ship the returned Products to the address of giantec.shop with traceable shipment and at the Customer's expense.

If you have collected your order by hand, the 14-day deadline is calculated from the day of collection from our warehouse. You can arrange the return by writing to us at commerciale@giantec.it

The reimbursement can be made by a voucher to the value of the returned products or by money transfer (bank transfer), the choice is yours.

Please note that:

(a) The right of withdrawal is excluded in the cases referred to in Article 59 of the Consumer Code and, in particular, with regard to contracts concluded through our website, in relation to the supply of (i) made-to-measure or clearly customised goods; (ii) goods that are liable to deteriorate or expire rapidly; (iii) sealed goods that are not suitable for return for hygienic or health protection reasons and are opened after delivery (e.g. creams, oils and cosmetic products in general, perfumes,). The delivery of a cosmetic product shall be deemed opened if the packaging containing it is opened. The delivery of a perfume is considered opened if the cap of the bottle containing the perfume is removed. The delivery of a cream, oil or any other cosmetic is deemed to be open if the packaging containing it is opened.

b) without prejudice to and without prejudice to the provisions of paragraph (A) above, in any case, if the Product for which the right of withdrawal has been exercised has been opened, given the type of Products, it shall be assumed that the Product, not being able to be put on sale anymore, has suffered a decrease in value of 50% and consequently, the refund amount shall be reduced by 50%, without prejudice to the right of GIANTEC SRL to deduct from the refund amount even a higher amount, in the event that the decrease in value suffered by the Product due to an incorrect handling of the same is greater than 50%.